Refund Policy
At Da Vics Food City, we are committed to providing our valued customers with the best dining and food delivery experience possible. We understand that occasionally, issues may arise that require a refund or resolution. Please take a moment to read our refund policy carefully to understand your rights and responsibilities when it comes to refunds.
1. Orders and Payments
1.1 Online Orders: All orders placed through our website or mobile app must be paid for online using our secure payment gateway. We accept various payment methods, including credit cards, debit cards, and digital wallets.
1.2 In-Store Orders: For orders placed at our physical restaurant location, payments may be made in cash or by credit/debit card, as per your preference.
2. Refund Eligibility
2.1 Order Cancellation: If you need to cancel an order, you may do so within 5 minutes of placing the order by contacting our customer support team. Orders canceled within this time frame will be eligible for a full refund.
2.2 Quality Issues: If you receive an order with items that do not meet our quality standards or if you are unsatisfied with your meal due to reasons beyond your control, please contact us immediately. We may issue a refund or offer a replacement, depending on the circumstances.
2.3 Delivery Delays: We strive to ensure timely deliveries. However, in case of unforeseen circumstances or unexpected delays, please contact our customer support team for assistance. We will work to resolve the issue and, if necessary, offer a refund or credit.
3. Refund Process
3.1 Contact Us: To request a refund or report an issue, please contact our customer support team through our website, mobile app, or by calling [customer support number]. Provide your order details, including the order number and a description of the issue.
3.2 Review and Resolution: Our customer support team will review your request and work with you to resolve the issue. We may request additional information or evidence to assess the situation thoroughly.
3.3 Refund Issuance: If a refund is deemed necessary, it will be processed promptly. Refunds for online payments will be credited back to the original payment method used for the order. Cash refunds for in-store orders will be provided at our physical restaurant location.
4. Refund Timeframe
4.1 Online Payments: Refunds for online payments may take 5-7 business days to reflect in your account, depending on your financial institution.
4.2 In-Store Payments: Cash refunds for in-store payments will be issued immediately upon approval.
5. Additional Information
5.1 Non-Refundable Fees: Please note that delivery fees, tips, and taxes are non-refundable.
5.2 Refund Exceptions: Refunds will not be provided for orders that were delivered to the correct address but were not accepted by the customer.
5.3 Policy Changes: Da Vics Food City reserves the right to modify or update this refund policy at any time without prior notice. Please check our website or app for the most up-to-date policy.
We value your patronage and are committed to ensuring your satisfaction. If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Your feedback helps us continually improve our services.
Thank you for choosing Da Vics Food City for your dining and food delivery needs.